At Enroute X Limited, we strive to provide exceptional services and ensure customer satisfaction. However, we understand that there may be instances where a refund or return is necessary. This policy outlines the guidelines and procedures for refunds and returns for our services.

1. Refund Eligibility:

   • Refunds are only applicable to services that have been paid for and completed.
   • Services that are ongoing or in progress are not eligible for a refund.
   • Requests for refunds must be made within 14 calendar days from the completion of the service.

2. Return of Deliverables:

   • In cases where deliverables were provided as part of the service, they must be returned to Enroute X Limited in their original condition.
   • Returns must be initiated within 14 calendar days from the date of the refund request.
   • Any costs associated with the return of deliverables are the responsibility of the customer.

3. Refund Process:

   • To request a refund, please contact our customer service team at +44 191 739 2004 or support@enroutex.co.uk
   • Provide details of the service, date of completion, and reason for the refund request.
   • Our customer service team will review the request and respond within 10 business days.
   • If the refund request is approved, the refund will be processed using the original payment method.
   • Please note that it may take 10 business days for the refund to reflect in your account.

4. Non-Refundable Services:

   • Some services may be explicitly marked as non-refundable due to their nature or specific terms and conditions.
   • Non-refundable services will be clearly communicated to customers prior to the commencement of the service.

5. Exceptions:

   • In certain exceptional circumstances, such as a breach of contract or failure to deliver the agreed-upon service, Enroute X Limited may provide a full or partial refund as deemed appropriate.
   • These exceptions will be handled on a case-by-case basis, and any decision will be at the sole discretion of Enroute X Limited.

We encourage you to review this policy carefully before engaging our services. If you have any questions or require further clarification, please don’t hesitate to contact our customer service team.

Thank you for choosing Enroute X Limited. We value your satisfaction and will do our best to ensure a positive service experience.